MDU Sales Executive
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$30,000 + Commissions
Job Description:

Job Purpose: The MDU Sales Executive is responsible for acquiring new prospect internet customers living in MDUs (multi- dwelling units). The successful sales executive will work with residents, MDU administrators, Board of Residents, or any other manager of the complex to market our communications services and packages to residential customers. The sales executive will be responsible for developing and managing relationships with these parties. This position requires an effective and creative communicator to build relationships with MDU administration to gain sales access to potential new customers living in these properties. Essential Functions: Relationship Development: Build and implement sales and training plans with property management companies to increase market share within company portfolio. Organize onsite events at apartment complex. “Critical Hub Networks is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.”

Requirements:
  • Bachelors Degree
  • 3 to 5 years in sales, related field or Real Estate.
  • Some experience working in the telecommunications industry
  • Previous sales experience preferred
Benefits:
  • Health Insurance
  • 401K (Retirement Plan)
  • Vacations and Sick Leave
Data Analyst
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$10.00 p/h
Job Description:

As Data Analyst, you will be responsible for drafting fiber optic networks design, field data collection, documentation, analysis and data entry. Provide support to the engineering department through preparation of network design, blueprints and spreadsheets. Also maintain record of our fiber optic network, microwave, copper, and all associated network assets. Duties may include: · Design fiber optic network for Fiber to the home (FTTH) and Fiber to the point (FTTX). · Draft blueprints for fiber optic network design. · Support the engineering department with outside plant data. · Field data collection. · Analysis and implementation of an Outside Plant GIS-based Mapping & Asset Management Tool, including network diagrams and documentation regarding the outside plant. · Creations of documents, spreadsheets, and email messages using MS Office and other computerized systems. · Site Surveys, coordination with building owners and or third parties building-entry, measures, cable routing and eventual Equipment Colocation on customer premises · General cooperation & support for with all company employees. · Other duties and tasks as assigned.

Requirements:
  • Bachelors Degree
  • Computer skills
  • Ability on Microsoft Office Programs
  • Good communications skills
Benefits:
  • Health Insurance
  • 401K (Retirement Plan)
  • Vacations and Sick Leave
Customer Service/Support Supervisor
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$14.00-$15.00 p/h
Job Description:

The Customer Service Supervisor is responsible for overseeing the daily operations of our customer service department. Duties will include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees. Will liaise between customers and cross-functional internal teams. Responsibilities: Supervise daily operations of customer service department. Be the main point of contact and escalation path for all post-sale activities, serving as an intermediary between support, engineering, accounting and sales. Lead and manage customer service department staff, including scheduling, implementing training, and assessing performance. Be the voice of the Customer within the organization, identifying and communicating the key factors required to effectively drive integration. Conduct research and recommends IT equipment, application, and supplies. Coordinate IT support, training, and orientation for new technology users. Ensures that all phases of Customer Support are coordinated, monitored, logged and tracked and resolved in the ticket system. Act as a resource for Tech Support Representatives by providing information, mentorship and/or otherwise assisting them with intensified messaging. Provide daily oversight for the in-bound contact center efforts including daily accountability, oversight, and management of rep efficiency, messaging quality, retention performance, and employee issues for all assigned team members. Turn requests for disconnection or downgrade into sales and save opportunities by identifying customer service needs using technical expertise to resolve customer concerns. Analyze and monitor daily telephone activity to ensure compliance with performance and quality standards. Preparing weekly & monthly reports & surveys

Requirements:
  • Good management skills
  • Supervising experience of at least 1year
  • Bachelors degree on any administration field preferred
  • Bilingual (English-Spanish)
  • Customer Service Experience
  • Team player who can engage with other functions to deliver a better customer experience and drive collaboration.
Benefits:
  • Health Insurance
  • 401K (Retirement Plan)
  • Vacations and Sick Leave
Optico Fiber Installer
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From $11.00 p/h
Job Description:

• The employee will be responsible for running and terminating fiber optic cables. • Pulling cable, mounting network devices, installing telephony hardware. • Perform assigned installations as instructed and following established codes, rules, and norms of the industry. • Contact dispatch if help in troubleshooting or resolving an issue is required. • All other business-related task as assigned. • Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds with assistance. • Ability to perform position requirements safely and regularly at heights. • Ability to carry, climb, and operate extension ladder. • Strive to make cable connections by bending, reaching, twisting small components and wires. • Ability to differentiate between different sizes and colors of wires. • Ability to use the following hand tools: electric drills, hammers, wrenches, and screwdrivers. • Ability to handheld communication devices and applications. • Travel to job site using corporate vehicles. (Valid driver’s license required.) • Interacting in a professional manner with customers to foster positive relationships.

Requirements:
  • High school diploma
  • Valid Driver’s License
  • Other requirements may apply
  • Previous expierience preffered
Benefits:
  • Health Insurance
  • 401K (Retirement Plan)
  • Vacations and Sick Leave
Drafter
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From $12.50 p/h
Job Description:

· Design fiber optic network for Fiber to the home (FTTH) and Fiber to the point (FTTX). · Draft schematics for fiber optic network design. · Prepare as-builts & site plans. · Prepare construction documents for permit procurement. · Support the engineering department with outside plant data. · Field data collection. · Analysis and implementation of an Outside Plant GIS-based Mapping & Asset Management Tool, including network diagrams and documentation regarding the outside plant. · Creations of documents, spreadsheets, and email messages using MS Office and other computerized systems. · Site Surveys, coordination with building owners and or third parties building-entry, measures, cable routing and eventual Equipment Colocation on customer premises. · General cooperation & support for with all company employees. · Other duties and tasks as assigned.

Requirements:
  • Some knowledge on Network
  • Bachelors degree
  • Valid driver's license
  • Knowledge on MS Office
Benefits:
  • Health Insurance
  • 401K (Retirement Plan)
  • Vacations and Sick Leave
Outside Plant Engineer
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$31,000 to $37,000
Job Description:

A successful OSP Engineer shall be able to design fiber optic telecommunications facilities, including routing, necessary equipment, and location of equipment; determine which permits or licenses are required and obtain when necessary. Essential Functions: 1. The ability to work safely, with or without supervision. 3. The ability to coordinate activities of others, organize work loads and determine priority of duties. 4. Detail oriented, well organized, and effective in multi-tasking. 5. Set daily and weekly project goals. 6. Good oral/written communication, interpersonal and analytical skills. 7. Coordinate, review, and verify daily, weekly, and monthly reports. 8. Perform field survey. 9. The ability to work seated at a table or in the field for extended periods. Other Duties: 1. Manage processes effectively and apply expertise to ensure completion of work assignments. 2. Participate in the implementation and maintenance of processes or procedures. 3. Communicate with employees, contractors, vendors, and/or customers to assist assigned department/project. 5. Additional Duties as assigned.

Requirements:
  • Bachelors Degree in related field.
  • Proficient in the use of office hardware and software. (PCs, Microsoft, etc.)
  • Engineering Background/Education
Benefits:
  • Health Insurance
  • 401K (Retirement Plan)
  • Vacations and Sick Leave
Associate Project Coordinator
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$12.50 p/h
Job Description:

At Optico Fiber, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. Optico Fiber specializes in fiber to the premise voice and internet services that provide our customers with some of the fastest internet speeds in the world. Job Summary: We are looking for a responsible Project Coordinator to administer and organize all types of projects, from simple activities to more complex plans. Project Coordinator responsibilities include working closely with our OSP Field Construction Process Manager to prepare comprehensive action plans, including resources, timeframes and budgets for projects. You will perform various coordinating tasks, like schedule and risk management, along with administrative duties, like maintaining project documentation and handling financial queries. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines. Ultimately, the Project Coordinator’s duties are to ensure that all projects are completed on time, within budget and meet high quality standards. What you will be doing: Coordinate project schedules, resources, equipment and information Meet work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements Meet cost standards by monitoring expenses; implementing cost-saving actions Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements:
  • Associate’s degree in business or related field of study; preferred but not required
  • Two years’ experience in related field
  • Exceptional verbal, written and presentation skills
  • Ability to work effectively both independently and as part of a team
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Ability to work on tight deadlines
Benefits:
  • Health Insurance
  • 401K (Retirement Plan)
  • Vacations and Sick Leave
MDU Sales Executive
6 months ago

$30,000 + Commissions

San Juan, PR 00907
View
Data Analyst
6 months ago

$10.00 p/h

San Juan, PR 00907
View
Customer Service/Support Supervisor
6 months ago

$14.00-$15.00 p/h

San Juan, PR 00907
View
Optico Fiber Installer
6 months ago

From $11.00 p/h

San Juan, PR 00907
View
Drafter
6 months ago

From $12.50 p/h

San Juan, PR 00907
View
Outside Plant Engineer
6 months ago

$31,000 to $37,000

San Juan, PR 00907
View
Associate Project Coordinator
6 months ago

$12.50 p/h

San Juan, PR 00907
View